Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at djbargainbuys@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at djbargainbuys@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at djbargainbuys@gmail.com.

Purchases Of Flat pack Furniture

If a flat packed item has been fitted, it is no longer in resaleable condition and is not eligible for return. Customers must fully inspect all parts within a flatpack to ensure they have everything available in good order prior to attempting fitting. If an item has been fitted and parts are later reported as damaged or missing, only replacement parts are provided. This is done only if the photographic proof does not show negligence or damage due to improper fitting. No refunds are possible.

For a return, the item must be fully packed back for safe collection by the courier. Please note we are not able to offer dis-assembly or repackaging service for returns.

If a customer has expressly authorised the courier to leave an item in a safe place, any rights to loss/damage claims are effectively waived by the customer.

Some items, especially those that come assembled, might experience minor damage while being delivered into the premises. Unless this significantly affects the overall functionality of the product and/or its cosmetics, the item is not considered faulty/damaged.

For logistic reasons, fitting service (where applicable) may be done on item delivery or booked in separately on another day. We are unable to guarantee delivery and fitting at the same time.

Damage as a result of customer handling is not covered under the money back policy and the full invoice remains payable.

Time taken for replacements varies from product to product. We strive to resolve all replacement/repair requests within 14-28 working days. However, for certain parts, this can take longer. We are not responsible for any loss incurred as a result of the product being faulty.

Please note product appearance including material, colour, quality and overall attributes may differ between its digital representation and real life. This may not be construed as fault or item "not as described" unless there is irrefutable difference in the product advertised and product received (eg: ordered Black, received White). For example, where a product is listed as "Grey", a specific variation in the shade of Grey is not guaranteed. Similarly, dissatisfaction with quality of an item is subjective and does not equate to item being faulty or "not as described".

Unless otherwise stated, please note all dimensions on product listings are approximate.

The customer must check product labels to ensure they have received the correct item prior to using the item or attempting to fit the item. If the customer proceeds to use the item or attempts fitting of the item, this will be deemed acceptance of the delivered item and no return claims can be entertained.

Some payment methods may incur a payment processing charge. For cancellations or change of mind returns, any payment processing fees are non-refundable.

The items are not covered under any warranty unless stated otherwise.

Risk of damage to or loss of the products shall pass to the customer upon delivery.

We reserve the right to make the final decision on a refund/replacement request.